Freshservice Discounts – Verified Deals & Offers | October 2026

Annual billing savings worked

I was looking for a new ITSM solution and decided to go with Freshservice after checking out their pricing. Opting for the annual billing gave us a decent discount, which was a big plus for our budget. We're a startup, so every saving counts. The 21-day free trial really helped us test out the IT Operations Management and Service Catalog features before committing. It felt like a smart purchase and definitely worth the investment for the features we got.

Smooth implementation, quick support

We implemented Freshservice last month, focusing on IT Asset Management and Problem Management. The ordering process was straightforward online, and access to the platform was immediate. Deploying the core modules took about a week, mostly due to internal data migration on our end. The virtual agent, Freddy AI, has been surprisingly useful for basic queries, reducing our ticket load. We had one minor issue with a custom report; I opened a support ticket, and it was resolved within a few hours. The custom reporting functionality is powerful once you get the hang of it. It's a well-rounded solution for an enterprise setting.

Easy to use, good features

We signed up for Freshservice for Incident Management. It was easy to set up. The interface is clean, and the basic features work well. Access was instant. No complaints.

Good features, some setup quirks

I recently subscribed to Freshservice for our IT Service Management needs. The Incident Management and Asset Lifecycle Management features are quite robust and have streamlined a lot of our processes. I appreciate the Workflow Automator; it saved us a ton of time. Delivery of the service itself was instant, of course, being cloud-based. However, the initial setup for integrating with our existing systems took a bit longer than I expected, and we needed to contact support a couple of times. They were helpful, but it added some friction. Overall, it's a solid platform, offering good value for the capabilities it provides.